?> ChangeLog — StepChange Group: Social Media & Marketing

screenshotWe’ve been fortunate to partner with some great brands on a number of social cause marketing initiatives over the years, but the WaterTank Facebook app that we developed for the Levi’s® brand is our most ambitious one to date. Launched on World Water Day 2011, the app promotes Levi’s® Water<Less jeans, which use an innovative manufacturing technique to save millions of liters of water. Even better, it gives Levi’s® fans the opportunity to complete simple, social challenges that increase awareness of the global water crisis and help to solve it, via a partnership with Water.org.

The Water<Less tab is the default landing tab for non-fans, and it shares the Water<Less message in a variety of ways, including a pair of educational videos and several links to Water<Less product pages on Levis.com. Because this content is not like-gated and does not require user permissions to access, all Facebook users have access to all of the content, regardless of whether they’re a fan of Levi’s® Facebook Page or not. With no barrier to entry, it’s the perfect hub for an integrated social campaign.

The landing tab also contains a simple, strong call to action (”Tweet. Check in. Pledge.”) above a “Play WaterTank” button that takes users to the WaterTank app—the core of the Facebook Water<Less experience.

WaterTank uses simple, compelling game mechanics to educate and challenge fans to take small but meaningful actions to increase awareness of the global water crisis and what they can do to help. Completed challenges “unlock” up to 200 million virtual liters of clean drinking water, representing the Levi’s® brand contribution to Water.org. Users can choose to play for fun or register with the app to play for prizes, including a trip to a community that has been helped by Water.org

Some of the challenges are extremely simple—Like the Page, tweet a bit.ly link or share a post on Facebook. Others require users to challenge their friends to join them in playing WaterTank, make a contribution to Water.org or pledge to wash their jeans once every two weeks instead of once a week, to save water.

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Other challenges require the player to get out into the world and do something. At each Levi’s® store, QR codes have been placed in in-store advertising. The QR codes are linked to a mobile version of the app that award points to the player when they grant it permission to access their Facebook account. We also leveraged the Facebook Places API to award points for in-store checkins.

The app boasts seamless Flash integration with the backend to visualize a tremendous amount of data dynamically, including the amount of water unlocked by all users, the challenges that are available to the player, friends who have completed each challenge, global and friends-only leaderboards and a real-time feed of game play.

Best of all, fans are engaging with the app and spreading the word about it. In its first 72 hours, it saw over 50,000 page views, with more than 20,000 challenges completed. As of this morning—six days after its launch—the campaign is already one-third of the way to its 200 million-gallon goal.

From raising awareness of an important cause to promoting an innovative product, WaterTank has been an extremely successful activation campaign. We’re very grateful to have had the opportunity to work with Levi’s® on such a challenging and rewarding activation campaign, and we look forward to continuing to partner with ambitious brands and integrating their vision into social campaigns.

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It’s been a busy couple of weeks in the social world. Our friends over at Facebook have kept us busy with announcements galore—most of which are pretty exciting.

One of these recent developments involves some changes to their commenting platform. With the upgraded Facebook Comments plugin, each time a user “likes” something on a third-party site, the update will appear on their Facebook Wall. It will also appear more prominently in their stream now that the Like button is essentially replacing the functionality of the Share button.

Likewise, users can also comment on a third-party site and opt to have the comment shared on their Facebook Wall. Both HubSpot and AllFacebook covered the updates to Facebook Comments in a pair of excellent articles that are well worth a read.

SHOEBACCA is an online shoe retailer—and client of ours—that wasted no time implementing the upgraded Facebook Comments to further socialize their website. They are a great example of how a company can capitalize on these new changes to drive viewership and engagement. Here are a few ways that they’re capitalizing on the new plugin:

Liking Products

SHOEBACCA implemented the plugin on their product inventory at SHOEBACCA.com. Each product page features a Facebook Like button prominently at the top of the page. Now when users “like” a particular shoe or product on the website, the update is shown on their Facebook wall as well.

Sanuk Espathrill - SWF1112-GRY - Slip-On Shoes | SHOEBACCA.com_1299108889408

Product Comments

Similarly, the new Facebook Comments allows users to share their opinion on each product at the bottom of any product page at SHOEBACCA.com. Users can comment on a specific product and opt-in to “Post to Facebook.” Doing so not only posts the comment on the product page itself, but also automatically updates comments on the user’s Facebook Wall.

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Socializing product likes and commenting is the perfect tool for SHOEBACCA, who’s trying to build brand awareness and facilitate sales. Now, existing fans can become brand advocates, one product at a time. How is your brand going to use Facebook Comments?

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Share Bear is a social media pioneer.Here at StepChange, we talk quite a bit about the concept of Social Experience Design. How will a brand’s target audience respond to the apps we create? How will the apps make them feel about the brand? How do we engage these users at the next level? And finally, how can we put the customer—as opposed to the brand or product—at the focal point of design and development efforts?

One tool we believe in strongly is the concept of combining user experiences, or using the collective perception of the brand as a social tool. Facebook is as social as it gets, with a huge user base, so it’s an intuitive tool for integrating user experiences and forming a shared user experience.

Straightforward, yes? Well, not really. The concept of tapping into a shared user experience isn’t black and white. It’s not tangible like a product or service, and thus it’s different to package and market. That all said, how do you package a user experience? We’ve had the privilege to work with two different campaigns in recent months in which we were able to socialize each brand’s shared user experience. Here’s a brief description of both projects.

Disney Memories

It’s safe to say that most people have a Disney memory, whether it’s visiting a park as a child or taking their own children to experience the magic. With this in mind, the Walt Disney World Facebook page wanted to bring its fans together to share each of their Disney memories and create a collective pool of Disney memories as a marketing tool that all fans could relate to.

disney01The “Share Memories” Facebook tab does that. It allows users to share special Disney memories by uploading their favorite Disney vacation photos, along with captions that describe each memory. Users can share their virtual Disney memory with the Facebook community, and photo memories become part of the rotating Disney collage, where fans can browse or search through Disney memories by location, emotion or theme.

In addition, users can share their favorite Disney memories through the Photobook app. This online tool allows users to customize the album templates to match the Disney resort they’ve visited, and then upload photos to fill the virtual album. Once it’s created, the albums can be shared with friends and family.

Kodak Social Photo Album Creator

Kodak Picture Kiosks can be found in most malls and Target stores. They allow users to edit and print photos, as well as create greeting cards, announcements, calendars and invitations. The Kiosks are a user-friendly option for just about anybody who takes pictures but doesn’t have design software or the technical know-how to use it.

Kodak wanted to promote the Facebook integration with their Picture Kiosks in a way that would allow users to create and share albums with friends socially, while ultimately marketing the Kiosks. To that end, StepChange developed the Social Photo Album Creator app.

Kodak Social Photo Album CreatorHoused on the tab, the Social Photo Album Creator gives users the ability to collaborate with their friends to turn Facebook photos into various photo creations at Kodak Picture Kiosks. The Album Creator draws from each user’s existing Facebook photo albums and allows users to create new photo albums and slideshows, something Facebook albums can’t do on their own. And like the name implies, users can invite friends to collaborate by adding their photos to the album as well, creating a unique shared photo experience that Facebook users weren’t offered outside of the app.

Once the album is complete, users can connect to their Facebook account at Kodak Picture Kiosks to edit, customize and print their photos directly.

These are just a couple of the ways StepChange approaches the challenge of a shared experience in social. Not all shared user experiences are made equal. But with the right brand-appropriate strategy, it’s possible to bring fans together to share an experience, and ultimately help promote the brand itself.

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